We don't operate in British Overseas Territories, Crown Dependencies (Guernsey Island, Jersey Island, the Isle of Man), the Channel Islands, the Hebrides/Shetland/Orkney Islands and the Isles of Scilly.

Zero Waste Box Shipping Notes:

For the Zero Waste Box service to work effectively and safely, please follow these simple shipping guidelines on how and what you can ship back to TerraCycle:

1. When will my order arrive? Orders are typically shipped out 2-3 business days after the order is placed. All orders ship via FedEx and can take 1-6 business days to arrive. Please note: during a sale period, these times may vary; expect possible delays with your order being fulfilled.
2. Only send in items the box accepts. Sending in items that fall outside the selected category causes contamination and the need for added separation, which increases costs. This includes (but not limited to) liquid and food waste, cardboard, paper, laminated paper, compostable material such as PLA and PHA (except for the Biodegradable Plastics - Zero Waste Box™), borosilicate glass and electronic waste. For a more technical description of what is accepted, please click here.
3. Do not send in household items that may be considered hazardous waste. These include items such as lithium-ion batteries, pressurised canisters, pesticides, oil-based paint or medical sharps, organics, broken glass, biomedical waste, soiled nappies, or expired medication. Do not send in anything sharp, flammable, reactive, corrosive, ignitable, radioactive, toxic, infectious, or pathogenic. For a more technical description of what is accepted and not accepted, please click here.
4. Do not ship dripping packages. Please make sure all excess product has been removed before putting it in your Zero Waste Box. If you choose to rinse your items, please note that the system must be completely dry prior to shipping.
5. Please note: the max shipping weights are as follows:
   
   • Small box: 7 kg
   • Medium box: 15 kg
   • Large box: 25 kg
   Weights may vary depending on the waste stream you're recycling. It's not required to meet the max weight limit to ship your box, but you cannot exceed it.

An annual waste transfer note is legally required for waste originating from a business or commercial activity.

Please note members of the public (households) collecting waste at home are exempt from requiring waste transfer notes.

To receive your TerraCycle® annual waste transfer note for Zero Waste Boxes, please add in your company name and company SIC code* when placing an order or creating an account. We strongly recommend that you create an account if you wish to view your recycling history and resend the waste transfer note to yourself, should you lose your copy.

*SIC codes provide a description of the company's nature of business. If you’re unsure, please find it on the Companies House website.